Terms and Conditions
Effective Date: July 1, 2025
Welcome to Rebuilding Relationships LLC (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, content, and any interactions you have with us as a client, visitor, or participant. By accessing this website or using our services, you agree to comply with the terms outlined below.
Please read these Terms carefully. They serve as a contract between us and you, helping to ensure a safe, respectful, and ethical experience for everyone.
1. Services and Availability
We reserve the right to withdraw, modify, or cancel our coaching or psychotherapy services at any time, for any reason. All services are offered at our discretion and may be changed, suspended, or discontinued without notice. You agree that we are not liable for any temporary unavailability of the website, session scheduling platform, or communication channels due to maintenance, technical issues, or other interruptions beyond our control.
2. Payment and Financial Transactions
All sessions and services must be paid in full, in advance, unless otherwise agreed upon in writing. We accept payments through secure third-party platforms and do not store your financial information on our servers.
Missed sessions or late cancellations may result in fees as outlined in our cancellation policy.
3. Intellectual Property
All content on this site—including articles, worksheets, workbooks, handouts, images, videos, and logos—is the property of Rebuilding Relationships LLC unless otherwise noted. You may not reproduce, distribute, adapt, or publish any materials without explicit written permission. You may download content for your personal, non-commercial use only. If you share our content, please attribute it to us properly.
4. Client and User Conduct
We expect all users and clients to behave respectfully and lawfully when interacting with our website, services, or other community members.
You agree not to:
Violation of these rules may result in termination of services and/or access to our platforms.
5. Account Termination
We reserve the right to disable or delete user accounts, remove access to programs, or discontinue services for any behavior that violates these Terms or poses harm to others.
6. Limitations of Liability
While we strive to provide high-quality, evidence-based support, we cannot guarantee specific results. Healing and growth are complex processes that vary from individual to individual. We are not liable for decisions made or actions taken based on the content of our website or our coaching and therapy services. Our services do not replace emergency psychiatric or medical care. If you are in crisis, please call 911 or contact your local emergency services.
7. Confidentiality and Ethics
For psychotherapy clients, all services are provided in accordance with professional ethics and confidentiality standards. For coaching clients, confidentiality is maintained to the highest degree possible, although coaching is not a substitute for professional mental health treatment.
8. Updates and Revisions
We reserve the right to update these Terms from time to time. Any changes will be posted here, with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Rebuilding Relationships, LLC
hello@rebuildingrelationships.org
(919) 535-7544
Return and Refund Policy
Effective Date: July 1, 2025
At Rebuilding Relationships LLC, we’re committed to providing quality coaching and psychotherapy services and products with care and integrity. This Return and Refund Policy explains the terms under which refunds may be issued and how returns are handled, where applicable.
Due to the nature of our time-based services, we do not offer refunds for completed sessions. However, we understand that circumstances can change, and we aim to be fair and transparent.
Rescheduling and Cancellations:
Refunds for Packages or Prepaid Services:
Due to the immediate access provided, all digital product sales are final. We do not offer refunds for downloadable or streamable content once purchased.
If you purchase a physical product from our shop (e.g., books or merchandise), we accept returns under the following conditions:
Terms of Return:
Reasons for Return:
Return Process:
Refund Process:
If you have questions about returns or refunds, please reach out:
hello@rebuildingrelationships.org
(919) 535-7544
We are here to support you and ensure a smooth and fair experience.
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